---
title: "FAQs: Enrolment, publishing and payments"
description: "Troubleshoot publishing, enrolment and payment problems, such as learners who can't find, buy or open a course, or enrolments that didn't seem to work."
source: "https://docs.blend-ed.com/product/faqs-and-troubleshooting/faqs-enrolment-publishing-and-payments/"
---

# FAQs: Enrolment, publishing and payments

**Learners can’t find my course in the catalogue.**  
 The course is either unpublished (Draft) or invite only. See [How to publish a course](/product/enrollment-and-publishing/how-to-publish-a-course/) and [How to make a course invite only](/product/enrollment-and-publishing/how-to-make-a-course-invite-only/).

**My course is published, but nobody can enrol.**  
 The course needs at least one enrolment mode. A course with none shows **No enrollment modes yet**. Add one under **Mode & Pricing**.

**Learners can see a course but can’t buy it.**  
 The course is invite only. Learners can’t enrol, buy or subscribe themselves. Enrol them from the Enrollments page instead.

**Learners see an empty course after enrolling.**  
 Publishing the course and publishing its content are separate. Publish the content in Studio too.

**I enrolled someone but they say it didn’t work.**  
 The most common cause is a typo in an email address. Use **Select from Platform Users** wherever you can. See [How to enrol learners into a course](/product/enrollment-and-publishing/how-to-enrol-learners-into-a-course/).

**My CSV upload failed.**  
 Use only the modes listed in the template’s comment row, and test with two or three rows first. See [How to enrol learners with a CSV file](/product/enrollment-and-publishing/how-to-enrol-learners-with-a-csv-file/).

**Will unenrolling a learner delete their progress?**  
 No. Their progress and certificates are kept, and if you re-enrol them they carry on where they left off. Their access is removed immediately, though. See [How to remove a learner’s access to a course](/product/enrollment-and-publishing/how-to-remove-a-learner-s-access-to-a-course/).

**What happens to enrolled learners if I unpublish a course?**  
 They keep their access and carry on. Unpublishing only stops new enrolments. See [How to unpublish a course](/product/enrollment-and-publishing/how-to-unpublish-a-course/).

**Does changing a learner to a paid mode charge them?**  
 No. It grants the access that mode carries. Use it when payment happened elsewhere. See [How to change a learner’s enrolment mode](/product/enrollment-and-publishing/how-to-change-a-learner-s-enrolment-mode/).

**A learner paid by bank transfer. How do I record it?**  
 Add it as an off-platform payment on the Revenue page. Adding a transaction doesn’t enrol the learner, so enrol them first. See [How to view revenue and record an off-platform payment](/product/reporting-and-analytics/how-to-view-revenue-and-record-an-off-platform-payment/).

**There’s no shopping cart.**  
 The cart is a feature toggle. When it’s off, learners buy each course directly with **Buy Now**. See [How learners buy a paid course](/product/enrollment-and-publishing/how-learners-buy-a-paid-course/).

**I can’t switch on Subscriptions.**  
 Subscriptions needs a payment gateway. Connect one first. See [How to connect a payment gateway](/product/platform-setup/how-to-connect-a-payment-gateway/).