---
title: "FAQs: Learning, progress and certificates"
description: "Answers to common learner questions about progress, streaks and certificates, including why a certificate hasn't arrived and where to find yours."
source: "https://docs.blend-ed.com/product/faqs-and-troubleshooting/faqs-learning-progress-and-certificates/"
---

# FAQs: Learning, progress and certificates

**I haven’t received my certificate.**  
 Check the course **Progress** tab. A certificate is only issued once **Your Grade** reaches the **Pass Grade**. Some courses also issue certificates on a set date rather than immediately. See [How to track your progress](/product/learning-experience/how-to-track-your-progress/).

**Where are my certificates?**  
 Go to **Certifications** in the left navigation. You can view, download and share each one there. See [How to view, download and share your certificates](/product/learning-experience/how-to-view-download-and-share-your-certificates/).

**My streak went back to zero.**  
 A day only counts towards your streak when you sign in and complete at least one unit. If you miss a day, you don’t earn a streak for that day. See [How streaks, points and the leaderboard work](/product/learning-experience/how-streaks-points-and-the-leaderboard-work/).

**My position on the weekly leaderboard dropped.**  
 The weekly leaderboard resets every Monday at 00:00 UTC. Choose **All time** to see your overall position.

**I can’t switch a lesson to my language.**  
 You can only switch to languages your instructor has translated the course into. Ask your instructor about translation. See [How to read a lesson in another language](/product/learning-experience/how-to-read-a-lesson-in-another-language/).

**I can’t see Flashcards, the Leaderboard or the Library.**  
 These features are switched off for your platform. Ask your administrator.

**I can’t see the Reset or Show answer buttons on a question.**  
 Your instructor has switched them off for that question.

**The AI Tutor gave me a wrong answer.**  
 AI can make mistakes. Check important information against the lesson content, and ask your instructor if something doesn’t add up.

**Can other people see my notes?**  
 No. Notes are private to you.

**I can’t join a live session.**  
 Make sure the session is marked **Live**, not Scheduled. If others can’t hear you, allow microphone access when your browser asks. See [How to join a live session](/product/learning-experience/how-to-join-a-live-session/).

**A banner says I need to confirm my email before posting.**  
 Click **Confirm Now** and follow the link in the email you receive.

**Where do I see what I’ve bought?**  
 Open your profile and click **Purchase History**. See [How to view your purchase history](/product/account-and-billing/how-to-view-your-purchase-history/).