---
title: "FAQs: Reports and analytics"
description: "Get answers about Blend-ed reports and analytics, including how current the data is, whether it can be exported, staff access and At Risk statuses."
source: "https://docs.blend-ed.com/product/faqs-and-troubleshooting/faqs-reports-and-analytics/"
---

# FAQs: Reports and analytics

**How up to date are the reports?**  
 They update in real time.

**Can I export a report?**  
 No. Reports can’t be exported. Take a screenshot or copy the figures you need.

**Can staff with View Analytics see every course?**  
 Yes. They can see reports for every course and learner on the platform, so grant it only to staff who need it.

**Why is a course marked At Risk?**  
 A course’s status reflects how its learners are doing, including enrolments, engagement and completions. A course with no enrolments may also show as At Risk. See [How to use the Courses report](/product/reporting-and-analytics/how-to-use-the-courses-report/).

**Why is a learner marked At Risk?**  
 Their status is based on five risk factors: attendance, recent activity, learning streaks, engagement score and course progress. Open their report to see which apply. See [How to view a learner’s report](/product/reporting-and-analytics/how-to-view-a-learner-s-report/).

**A learner needs another attempt at a question.**  
 Use **Reset attempts**. It keeps their existing answer. Avoid **Delete state** unless you want to wipe everything, as it can’t be undone. See [How to manage a learner’s assessment attempts](/product/reporting-and-analytics/how-to-manage-a-learner-s-assessment-attempts/).

**I fixed a wrong answer key. How do I update learners’ grades?**  
 Use **Rescore** for the affected learners. They won’t need to answer again.

**My revenue figures are missing a payment.**  
 Payments taken outside the platform need to be recorded manually. See [How to view revenue and record an off-platform payment](/product/reporting-and-analytics/how-to-view-revenue-and-record-an-off-platform-payment/).

**Where can I see my plan’s limits and usage?**  
 Go to **Billing** to see your Monthly Active Users and AI Credits against your plan. See [How to view your plan, usage and billing history](/product/account-and-billing/how-to-view-your-plan-usage-and-billing-history/).