---
title: "FAQs: Signing in and your account"
description: "Fix common sign-in and account problems on Blend-ed, from missing invitation or password reset emails to locked registration fields."
source: "https://docs.blend-ed.com/product/faqs-and-troubleshooting/faqs-signing-in-and-your-account/"
---

# FAQs: Signing in and your account

**My invitation email hasn’t arrived.**  
 Check your Promotions and Spam folders. Invitations come from a DoNotReply address, which some inboxes filter. If it’s still missing, ask your administrator to resend it. See [How to accept your invitation and set up your account](/product/getting-started/how-to-accept-your-invitation-and-set-up-your-account/).

**I can’t register. The email field won’t let me change it.**  
 That’s expected. You must register with the email address your invitation was sent to, so the field is locked.

**I’ve forgotten my password.**  
 On the sign-in page, click **Forgot password** and follow the email instructions. See [How to reset a forgotten password](/product/getting-started/how-to-reset-a-forgotten-password/).

**The password reset email hasn’t arrived.**  
 Wait a minute, then check your spam folder. Make sure you entered the email address your account uses.

**Can I sign in with my username instead of my email?**  
 Yes. The sign-in page accepts either.

**I was asked to choose an organisation when I signed in.**  
 You belong to more than one organisation. Click the one you want to work in. You can switch later without signing out. See [How to switch organisations](/product/getting-started/how-to-switch-organisations/).

**My navigation looks different from yesterday.**  
 You may have switched organisation, or between the admin and learner views. Your role can differ between organisations. See [How to switch organisations](/product/getting-started/how-to-switch-organisations/).

**How do I change my username or email?**  
 You can’t change them yourself. Ask your platform admin.

**The name on my certificate is wrong.**  
 Update your **First Name** and **Last Name** in Basic Details. Certificates use this name. See [How to update your profile details](/product/account-and-billing/how-to-update-your-profile-details/).

**I’m an admin and can’t find My Profile.**  
 Your profile is only available in the learner view. Click your name, then **View as Learner**, then **My Profile**. See [General overview: Account & Billing](/product/account-and-billing/).

**I’m getting too many emails.**  
 Turn off Email for the notifications you don’t need in **Notification preferences**, and keep In-app on. Notifications marked **Required** can’t be turned off. See [How to manage your notification preferences](/product/account-and-billing/how-to-manage-your-notification-preferences/).

**Can I get my account back after deleting it?**  
 No. Deletion is permanent, and you can’t sign up again with the same email address. Download your certificates first. See [How to delete your account](/product/account-and-billing/how-to-delete-your-account/).