---
title: "How to get help from support"
description: "If you can't find an answer here, raise a support ticket. Support aims to reply within one business day."
source: "https://docs.blend-ed.com/product/faqs-and-troubleshooting/how-to-get-help-from-support/"
---

# How to get help from support

**Who can do this:** Everyone

If you can’t find an answer here, raise a support ticket. Support aims to reply within one business day.

## Raising a ticket
Step 1: Click your name at the bottom of the left navigation.

Step 2: Click **Help & Support**.

Step 3: Click **+ Raise a ticket**.

Step 4: Enter a **Title** that sums up the problem in a few words.

Step 5: Choose a **Ticket Type**:

| **Type** | **Use it for** |
| --- | --- |
| Issue | Something isn’t working as you expect |
| Bug | Something is broken or showing an error |
| Feature | A request for something new |
| Other | Anything else |

Step 6: Optionally, add a **Description** with more detail.

Step 7: Click **Raise a ticket**.

A confirmation reads **Ticket added successfully**.

Tip: Include what you were trying to do, what happened instead, and the name of the course or learner involved. A ticket with those three things can usually be fixed without anyone having to come back to you with questions.

## Tracking your tickets
The **Help & Support** page shows:

| **Area** | **What it shows** |
| --- | --- |
| Active tickets | Open tickets, each with its ticket ID, title, type, status and when it was last updated |
| Ticket history | Every ticket you’ve raised, with its **Type**, **Status** and **Last Updated** time |

Click a column heading in Ticket history to sort by it.

## Related articles
- [General overview: FAQs & Troubleshooting](/product/faqs-and-troubleshooting/)