--- title: "Staff support guide" description: "Welcome to Blend-ed. This guide covers how to get your account, what you'll be able to do, and where to find things." source: "https://docs.blend-ed.com/product/users-roles-and-teams/staff-support-guide/" --- # Staff support guide **Who this is for:** New staff members on a Blend-ed platform Welcome to Blend-ed. This guide covers how to get your account, what you’ll be able to do, and where to find things. ## Getting your account Your administrator invites you by email. You’ll receive a message titled **You have been invited to join [your organisation]**. 1. Open the email and click **Complete Registration**. 2. On the registration page, fill in: 1. **Full name** 2. **Public username** — between 2 and 30 characters 3. **Password** — must meet the platform’s password criteria 3. Click **Create an account for free**. Your email address is already filled in and can’t be changed. You must register with the address the invitation was sent to. Once registered, sign in at your organisation’s Blend-ed address. *If the invitation hasn’t arrived, check your Promotions and Spam folders. It comes from a DoNotReply address, which some inboxes filter. If it’s genuinely missing, ask your administrator to send it again.* ## Why your platform may look different from a colleague’s Staff members don’t all see the same thing. What’s visible to you depends on the permissions your administrator has granted, and two people with the same job title can have quite different access. If a section isn’t in your navigation, you don’t have that permission yet. That’s a configuration choice, not a fault. Ask your administrator rather than assuming something is broken. Your administrator can see exactly what you’ve been granted under **Users > Staff**. ## What each permission unlocks | **If you have** | **You can** | | --- | --- | | **Create Course** | Create courses from the dashboard | | **Create Program** | Create programs | | **Create Learning Path** | Create learning paths | | **AI Studio** | Use the AI Course Studio to generate courses | | **Library View** | Browse the shared content library | | **Library Create** | Add content to the shared library | | **View Analytics** | See reporting on courses and learners | | **Skill Management** | Manage skill taxonomies and competencies | | **Enrollment Management** | Enrol and unenrol learners | | **Schedule Create** | Add events to the calendar | | **Notification Send** | Send notifications | | **Certificate View** | See certificates that have been issued | | **User Management** | Manage users and their roles | | **Platform Settings** | Change platform settings | | **Billing View** | See billing details | ## Finding your way around The left navigation is your main route through the platform. You’ll see the areas your permissions allow. | **Area** | **What it’s for** | **Needs** | | --- | --- | --- | | **Home** | Your dashboard: key figures and what needs attention | Always visible | | **Authoring** | Courses, programs, learning paths, the library, and assets | Course, program, learning path, or library permissions | | **AI Studio** | Generate a course from a prompt or a document | AI Studio | | **Users** | People on the platform, their roles, and teams | User Management | | **Skills & Competencies** | Skill taxonomies and competencies | Skill Management | | **Analytics** | Course, learner, assessment, and revenue reporting | View Analytics | | **Calendar** | Platform-wide events | Schedule Create | | **Notification** | Announcements | Notification Send | ## Where to start, by what you do **If you build courses** - [How to Create a Course (Manual)](/product/course-creation/how-to-create-a-course-manual/) - [How to Create a Course with AI Studio](/product/course-creation/how-to-create-a-course-with-ai-studio/) - [Understanding Course Structure (Studio Basics)](/product/course-creation/understanding-course-structure-studio-basics/) - [Adding Content Components](/product/course-creation/adding-content-components/) - [Setting Up Grading](/product/course-creation/setting-up-grading/) - [Adding a Certificate to Your Course](/product/course-creation/adding-a-certificate-to-your-course/) **If you run courses rather than build them** - [Enrollment & Publishing](/product/enrollment-and-publishing/) - [Calendar] - [Managing Your Course Team & Learner Communication](/product/course-creation/managing-your-course-team-and-learner-communication/) - [How to view a learner’s progress and analytics](/product/users-roles-and-teams/how-to-view-a-learner-s-progress-and-analytics/) **If you report on what’s happening** - [How to view a learner’s progress and analytics](/product/users-roles-and-teams/how-to-view-a-learner-s-progress-and-analytics/) - [How to view a learner’s skill passport](/product/users-roles-and-teams/how-to-view-a-learner-s-skill-passport/) - [Reporting & Analytics](/product/reporting-and-analytics/) **If you manage people** - [How to invite a user via email](/product/users-roles-and-teams/how-to-invite-a-user-via-email/) - [How to bulk import users with a CSV file](/product/users-roles-and-teams/how-to-bulk-import-users-with-a-csv-file/) - [How to create a team](/product/users-roles-and-teams/how-to-create-a-team/) - [How to enrol a whole team in a course or program](/product/users-roles-and-teams/how-to-enrol-a-whole-team-in-a-course-or-program/) ## Two things worth knowing early **Courses are separate from course access.** Being a staff member on the platform doesn’t automatically give you access to a specific course. To work on one, you need to be on that course’s team. See [Managing Your Course Team & Learner Communication](/product/course-creation/managing-your-course-team-and-learner-communication/). **Drafts aren’t live.** Content you create stays as a draft until published, so learners won’t see your work until you’re ready. See [Enrollment & Publishing](/product/enrollment-and-publishing/). ## Getting help If you can’t reach something you need, your administrator can grant the permission. If something isn’t working as described here, contact Blend-ed support. ## Related articles - [General overview: Users, roles and teams](/product/users-roles-and-teams/) - [General overview: Staff permissions](/product/users-roles-and-teams/general-overview-staff-permissions/)