FAQs & Troubleshooting

Who this is for: Everyone

This section answers common questions and helps you fix problems quickly. Questions are grouped by topic, and each answer links to the article with the full steps.

Before you look further

Most “I can’t find it” problems have one of three causes. Check these first:

Cause	What to check	Who can fix it
The feature is switched off	Platform Settings > Features	Admins
You don’t have permission	Your role, or your staff permissions	Admins
You’re in the wrong view	Admin view or learner view	You

See How to turn platform features on and off, How to edit a staff member’s permissions and How to switch between admin and learner views.

What’s in this section

• How to get help from support

• Signing in and your account

• Users, roles and permissions

• Building courses

• Enrolment, publishing and payments

• Learning, progress and certificates

• Reports and analytics

Articles in this section

• How to get help from support
• FAQs: Signing in and your account
• FAQs: Users, roles and permissions
• FAQs: Building courses
• FAQs: Enrolment, publishing and payments
• FAQs: Learning, progress and certificates
• FAQs: Reports and analytics