FAQs: Learning, progress and certificates

I haven’t received my certificate.
Check the course Progress tab. A certificate is only issued once Your Grade reaches the Pass Grade. Some courses also issue certificates on a set date rather than immediately. See How to track your progress.

Where are my certificates?
Go to Certifications in the left navigation. You can view, download and share each one there. See How to view, download and share your certificates.

My streak went back to zero.
A day only counts towards your streak when you sign in and complete at least one unit. If you miss a day, you don’t earn a streak for that day. See How streaks, points and the leaderboard work.

My position on the weekly leaderboard dropped.
The weekly leaderboard resets every Monday at 00:00 UTC. Choose All time to see your overall position.

I can’t switch a lesson to my language.
You can only switch to languages your instructor has translated the course into. Ask your instructor about translation. See How to read a lesson in another language.

I can’t see Flashcards, the Leaderboard or the Library.
These features are switched off for your platform. Ask your administrator.

I can’t see the Reset or Show answer buttons on a question.
Your instructor has switched them off for that question.

The AI Tutor gave me a wrong answer.
AI can make mistakes. Check important information against the lesson content, and ask your instructor if something doesn’t add up.

Can other people see my notes?
No. Notes are private to you.

I can’t join a live session.
Make sure the session is marked Live, not Scheduled. If others can’t hear you, allow microphone access when your browser asks. See How to join a live session.

A banner says I need to confirm my email before posting.
Click Confirm Now and follow the link in the email you receive.

Where do I see what I’ve bought?
Open your profile and click Purchase History. See How to view your purchase history.