How to send a notification

Who can do this: Super Admin, Admin, or Staff with the Notification Send permission

Send a message to learners, staff, admins, teams, or everyone in a course or program. Notifications can go in-app, by email, or both, and can go out straight away or at a time you choose.

Steps

Step 1: Go to Notification in the left navigation.

The Notifications page shows how many notifications were Sent this month, your Avg read rate, and how many are Scheduled.

Step 2: Click + Send notification.

The New notification page opens.

Step 3: Under Message, enter a Title and the message itself. Messages can be up to 500 characters.

Step 4: Under Select channel, choose In-app, Email, or both.

Step 5: Under Where it opens, choose what happens when someone taps the notification:

Option	What it opens
Nothing — text only	Nothing. The notification is just a message
A course	A course you choose
A program	A program you choose
A support ticket	A support ticket
An external link	A web address you enter

Step 6: Under Timing, choose Instant to send now, or Scheduled to send later.

Step 7: Under Audience, use Send to to choose who receives it:

Send to	Who it reaches
Learners	Learners you select
Staff	Staff members you select
Admins	Admins you select
Teams	Everyone in the teams you select
Courses	Everyone enrolled in the courses you select
Programs	Everyone enrolled in the programs you select

Step 8: Tick each person or group you want to reach. Use Search people to find them, or tick the header checkbox to select everyone in the list. The count beside the list shows how many you’ve selected.

Step 9: Click Send notification.

A confirmation reads Notification sent successfully, and the notification appears on the Sent tab.

Tip: Use Where it opens to take people straight to what you’re talking about. A notification about a new course that opens the course gets far more clicks than one that just mentions it.

Tip: Send to Courses, Programs or Teams rather than picking people one by one. The notification reaches everyone in the group, without you having to work out who’s in it.

Note: The channels available here are limited by your notification settings. See How to choose which notifications are sent.

How to send a notification to a learner from analytics tab

You can also send a notification from a learner’s report, without searching for them.

Step 1: Go to Analytics > Learners and click Details beside the learner.

Step 2: Click Send notification at the top right.

Step 3: Fill in the message, channel, Where it opens and Timing as above, then click Send notification.

Checking what you’ve sent

The Sent tab lists every notification, with its Status, the Notification title and preview, who it was Send to, and who it was Sent by. Use Search notification to find one.

Click the ⋮ menu beside a notification to:

Option	What it does
More details	Opens Notification Details: the message, who sent it, when, and each recipient with their read status, for example Unread
Edit notification	Changes the notification
Duplicate	Creates a copy you can edit and send again

Note: Edit notification and Duplicate aren’t available for every notification. They appear greyed out when they don’t apply.

Tip: Check Avg read rate after a big send. If it’s low, try a shorter title, or send by email as well as in-app.

Notifications you’ve received

The Received tab lists notifications sent to you, with their status, who sent them, and when they arrived. Click Mark all as read to clear them.