FAQs: Reports and analytics

How up to date are the reports?
They update in real time.

Can I export a report?
No. Reports can’t be exported. Take a screenshot or copy the figures you need.

Can staff with View Analytics see every course?
Yes. They can see reports for every course and learner on the platform, so grant it only to staff who need it.

Why is a course marked At Risk?
A course’s status reflects how its learners are doing, including enrolments, engagement and completions. A course with no enrolments may also show as At Risk. See How to use the Courses report.

Why is a learner marked At Risk?
Their status is based on five risk factors: attendance, recent activity, learning streaks, engagement score and course progress. Open their report to see which apply. See How to view a learner’s report.

A learner needs another attempt at a question.
Use Reset attempts. It keeps their existing answer. Avoid Delete state unless you want to wipe everything, as it can’t be undone. See How to manage a learner’s assessment attempts.

I fixed a wrong answer key. How do I update learners’ grades?
Use Rescore for the affected learners. They won’t need to answer again.

My revenue figures are missing a payment.
Payments taken outside the platform need to be recorded manually. See How to view revenue and record an off-platform payment.

Where can I see my plan’s limits and usage?
Go to Billing to see your Monthly Active Users and AI Credits against your plan. See How to view your plan, usage and billing history.